At the start of August I went onto Kohls.com website and ordered over $100 worth of clothes, shipping was free for orders over $75. I have to date received 1 item (I ordered 24). They have been in maintenance of their website so if you call they cannot access your information So early last week I called them and they said "your items were on back order should be shipped in 2-3 days.". I am thinking "back order? Then why do they say in stock on their website". Still to date they have not been shipped according to my account information online. I am calling them tomorrow and giving them some attitude!n my soapbox:

I have been having problem with using e-certificates. They want a credit card number to be entered along with the e-certificates, even though I have enough in e-certificates for the entire purchase.

I missed out on the pillows because of this.

That's too bad about the pillows.

I called Kohls this morning and the girl told me "sorry you placed your order just before the site closed for major maintenance". I said "so I am expected just to except that answer?" I was really mad at this point, because not only were they giving me the run around but I am not going to receive the clothes I wanted because of their mistake. I asked to speak to a supervisor "sorry my supervisor is not in yet"
So I called back later today and asked to speak to a supervisor, was on hold for 30mins and finally got the supervisors answering machine, left a message....he called back directly, and told me he apologises for the inconvenience Kohls.com has given me and offered me a 15% discount and will waive the Priority shipping next time I place an order.