http://www.commissaries.com/inside_d...0_6_JN2007.pdf


The coupon policy starts at page 42. Since the commissary is run by the federal gov't managers at individual commissary's cannot adopt a different coupon policy, no matter what they tell you . You are allowed overage, the policy clearly states that they cannot adjust coupons up or down because that could cause profit or losses for DeCA. I've had a few cashiers tell me I am not allowed to use coupons over the amount of the product, which is wrong.

I hope this information helps!

I want to bump this up.

I had a horrible time at the commissary last night with 4 cashiers and a manager. I ended up emailing DeCA because I was basically accused of making up the coupon policy . Here is a copy of the email,


Thank you for visiting the DeCA website to address your question.

First, let me apologize for any inconvenience you may have experienced.
The coupon policy changed several months ago providing instruction to
all stores that coupons will be entered at the face value. Changing
the value of the coupon is not authorized. This means, when a coupon
exceeds the value of the product, the difference will be refunded to the
customer, i.e. when a customer presents a $3.00 coupon and the cost of
the product is $2.50 the customer receives the $.50 difference.

However, commissary management, in cooperation with the Installation
Commander, may restrict the number of transactions per customer. As a
matter of policy, sales restrictions limiting amount per purchase, e.g.,
limit three, may be activated by DeCA Headquarters, the Federal Food and
Drug Administration, The Department of Defense, or command channels when
product food alerts occur, or in instances when a sales transaction
involves purchases of large quantities of a single item, or when refunds
or coupon redemption involves a large amount of money. As with all
types of retail establishments where the exchange of goods, services,
and money is involved, DeCA store management is required to monitor
activity that may be perceived as potential abuse of the commissary
privilege.