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08-21-2006, 10:18 PM
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#33
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Mommysavers Diva
Join Date: Aug 2006
Posts: 615
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I've found that if you ask, they think you're looking for a hand-out. Once I wrote to every baby company of any sort I could think of because my best friend lost ALL of her belongings when her roof collapsed after hurricane Frances (and was then drenched 3 weeks later during hurricane Jeanne). I didn't specify what she needed, other than telling them all of her wordly possessions were gone. They treated me like a charity case and said they don't do donations. Believe me, I know they weren't going to send furniture and clothing, but come kicking a few coupons down to her, or even a gift card with a certain amount of dollars purchased would have helped.
So tip 1 is not to look like you want something. Write about how much you love their products, or write with your concern about their product. But don't ask for something.
On a better note:
I wrote to this cosmetic company (that has since gone out of business) requesting a way I could purchase any remaining colors of 2 specific shades of lipstick that had been discontinued. I was trying to get them for this elderly woman I worked with. They sent me 3 of each shade to me for no cost at all - and I was seriously willing to pay. My friend was in tears when I gave them to her. She was 75 then and still cared about her looks, and felt so bad about her lipstick being discontinued. Some companies will have a compassionate person answer your email. Sometimes it's just the luck of the draw.
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