Not sure exactly where to post this brag and kudos for the company but here goes:

I bought a Chicco brand umbrella stroller for dd 2 years ago. By the end of the 2nd summer and about a month shy of the warranty expiring, the seat starting tearing. I called the company and they were going to send me a replacement seat. Meanwhile, I had ds, forgot about the replacement seat and didn't use the stroller much untill this fall when dd started preschool. The other day I called the company to inquire about purchasing the replacement seat. Because the stroller is no longer made and I never received the replacement seat, they sent me a brand new stroller via UPS Ground!!!!

Wow! What great customer service the second time around! I was so excited when the new stroller came yesterday.

There are still good customer service reps left out there, we just have to be lucky enough to find them!!

Wow that is good service. Hurray for you. Nice to know there are some companies that stand by their word.

good for them and you. :D

allgirls

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allgirls, mom to 3 girls

That's great! I have a Chicco stroller that I love. It's good to know they stand behind their product.

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~*JAMI*~ GO RED SOX! WORLD CHAMPIONS!