I am never shopping there again not only do they not help but they out sorce their customer calls and the woman I got twice could not understand me and I could not understand her. Ok here is my rant and thanks for listening...

ok FREE shipping first I ordered 2 items and checked the thing that said combine all items in least amount of shippments. Ordered 2 items on arrived promptly didn't get charges shipping GREAT..... next item stated to be shipped via UPS on November 29th.. still no item Hummm go to check again web page at account center home on amazon will not track package... HUMM call... NOT A UPS tracking number argue with lady cutomer service said I HAVE to call ups not a ups tracking number.... feel like a complete fool to UPS... thank god a got a nice girl. Call amazon back... got same person YUP tell her about UPS she puts me on hold.... comes back oh that was from TARGET.com....UMMM no amazon it didn't say from traget at all when I ordered it todl I have to wait 3 more days. and they charges me shipping. GRRRHHH... And not only do I know that this item is just lost out there... it is for my nephew for chritmas that lives in NY and I am in WA so it was just getting sent to my sisters house so now it is a big mess... and all I want is for have a gift under the tree from anunt Dawnie since I can't be there. I know it is still early but you know how hecktic shipping and stores and all that fun stuff goes in DEc....Thanks agian for reading if you made it this far.

I'm sure its out there somewhere and it will all get figured out. You nephew is very lucky to have an aunt like you!

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Amy

That is soo frustrating! I've had problems too with Amazon. I hope everything works out with your order.

I sent them a complaining email, and part of it was about how they outsourced their customer service to the Phillippines. I would do that - the more complaints, the better. My gripe was that the person didn't understand me, I barely understood her and him - multiple calls, also, and they called me Mrs. Carol, rather than using my last name. Additionally, they didn't understand our culture and what we expect from customer service, trying to refer me to their marketing dept. phone # (not and 800# in NYC) to get promotional pricing I was asking for. That dept. is only for those who want to advertise or sell their stuff on Amazon. Totally frustrating, and I, too, am pretty much done with them after their last stunt. I got an email back, saying they were forwarding it to the correct dept., but no offer of help or compensation. I'd still complain. We're not alone, if you look for complaints on the web.

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My MIL just placed her first (& probably last) order with them. She too went through the customer service calls to India, and I don't know if she ever got it all sorted out. The only time I had a problem with them was several years ago when they were supposed to wrap something & didn't, then they refunded me not only the price of the wrapping, but the price of the item as well. It's too bad that their customer service has gotten so poor since then.

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Erin, mom to Quentin (1/03) and Ian (1/06)

Ditto I just went round and round with a CS rep and basically the only information she had was exactly what I coul read off my account screen. Not helpful at all! So help me if my packages don't get here by the 12/22.....I will never order from them again! Also they sent an email ad today saying oh gee order up through Sun and you will get it by the 22nd how can they say that when the orders they shipped on 12/13 and 12/15 were saying up until yesterday they'd be deliverd by the 22nd now there is a notation on my file saying will not arrive until "after" Christmas. Grrrrr. The Cs rep told me I should just wait and hope they show up. What a joke!

well my item never arrived so they are SUPOSE to be crediting my credit card but that was on Tuesday and I still have to see it show up on my credit card. I know that i am going to have to call again and complain and now dispute it with my credit card company. GRRHH... I will never shop there again for gifts .. only things that I don't need in a timly mannor... Oh yeah I placed the order in NOVEMBER.