Have you ever found a product that worked above and beyond your expectations and, then, taken the time to write a letter of thanks to the company?

When DH and I were first married, we re-habbed a very old house. We wanted to put in a claw-foot tub, but couldn't afford a new one. We found an old, seemingly ruined tub, that had been taken from a condemned drug house. I tried everything I could imagine to clean that tub, and eventually decided it would have to be re-glazed. A friend suggested I try Scrubbing Bubbles before investing the $$ into the re-glaze. I was stunned at the fact that it actually worked!

I wrote the company and let them know my story. As a result, I received many, many, many coupons for their products.

Have you ever done this?

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No, but great idea!

I love scrubbing bubbles too.

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Mom to dd (age 9) and ds (age 11)

Yes - Kleinpeter Dairy. They don't dose their cowa and they practice sustainable farming. I buy their milk, butter, and ice cream.

I also let managers know when an employee gives me service that is above and beyond the call.

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When life hands you lemons, ask for tequila and salt and call me over!
Any time God closes one door, She always opens another, even though sometimes it's Hell in the hallway.
Handle every stressful situation like a dog. If you can't eat it or play with it, pee on it and walk away.
Fool me once, shame on you. Fool me twice, prepare to die. (Klingon proverb)
Don't point. You'll poke holes in the air and all the faeries will escape.
Don't sweat the petty things and don't pet the sweaty things.

I have thanked people over the phone when they give great service and am often told I am the first person who has ever done that. That is sad. So now no matter what the outcome of the conversation I thank them for their patience and courtesy. Especially when having to deal with disappointed customers. I even thank my cashiers at the commissary who patiently scan the stacks of coupons I hand them.

I am not really a writer so do not remember thanking a company in writing since doing my Sr thesis on Pepsi Co Inc/Large food Conglomerates. My first letter to them explained my research project and how I enjoyed their products and restaurants. They sent me a heap of company info that helped me with my research. I got a 4.0 in the class so of course I sent a thank you letter.

I will have to do that with products. Thank You for the tip.

I have emailed in special compliments about excellent employees and have received many thanks in return sometimes including a coupon etc

Absolutely - the most recent I can remember is with my cell phone carrier (Sprint). My scary old job required I make a LOT of phone calls. The company I worked for was to provide a phone, but the one they gave me didn't work. In the month it took to get repaired, they told me to use my phone. I did and ended up with over $400 in overages. When I asked to be refunded, they said because they didn't have anything written that they told me to use the phone (they didn't they told me verbally).

I called Sprint, explained what happened, and they let me pay on the bill for over 4 months, with no cut or change in service. I've never heard of a cell carrier letting you carry a balance THAT long, but they did with no problem. When I made my last payment, I called the customer service, and just thanked the guy who answered. He was pretty shocked and happy

I now work with a customer service based company, and I do make and receive a LOT of phone calls. It's my priority for myself to give exceptional phone service - no um and ahing, no long blank pauses, and I research each case before I call, so I can have all the answers and possible fixes I can find (I now deal primarily with cases that have had a failure of service, so it's my job to "fix" our mistake AND fix our relationship with the client). I often get a sincere thank you, and every time it makes me feel good and that much more motivated to help the next client. I've also received emails from management when a client has contacted our company to say I gave them great care, and I tell you, that is a WONDERFUL feeling to have management forward that to me, even if it is a "Jennifer L. did a great job helping me with my case."

It's kinda neat to see from a company standpoint how effect phone skills can help a situation (and yes, we have to take "Effective Phone Skills" classes and trainings :D )

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