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Old 02-02-2007, 06:51 PM   #11
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britx18
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Just a little update. Well, the direct tv technician hadn't shown up by 2:00, so I called the 1-800 number and the representative apologized for the inconvienience because the request for the technician had never been finalized. So, on top of sending out the tech at no charge, they credited my account $100.00! That's perfect timing since we ordered the Nascar Hotpass channel last week, and it was $80.00 for the season. They assured me that someone would be out tommorrow. It ruins a Saturday waiting, but at least I got $170.00 out of the deal ($70 for the normal tech visit and the $100 credit.
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Old 02-02-2007, 09:08 PM   #12
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beautifulbabies
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I'm glad it worked out. I have had great experiences. For those of you having problems with your equipment, have you requested new equipment? We get new equipment, for free, every two years or so just by calling.
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Old 02-02-2007, 09:32 PM   #13
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britx18
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Thank you, beautifulbabies.

They used to be really good about sending new equipment. However, this time they were not being cooperative at all and kept trying to send a technician out. I feel like they were almost trying to take advantage of me by making me pay for a tech to come out instead of sending me a new receiver like they usually do (I say usually, but we've only had to replace them once each).
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